Tagged: Customer Service Outsourcing
3 articles from the Catalyst Outsourcing blog.
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Customer Service Outsourcing: The Complete 2026 Guide
Customer service outsourcing, explained for decision-makers: in-house vs BPO vs virtual assistant, real costs by region, SLAs and KPIs to set, security and compliance, and a 90-day transition playbook to outsource support without hurting your CX.
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Travel Industry Outsourcing: A Complete Guide for 2026
What to outsource across your travel operation — 24/7 traveller support, ticketing, refunds and back-office finance — plus onshore vs offshore, cost, PCI-DSS data security, KPIs and how to choose a partner.
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Ecommerce Outsourcing: Cut Costs, Scale Service Quality
A practical guide to ecommerce outsourcing: which functions to hand off, real cost ranges, how to choose a BPO partner, and how it differs from hiring a single ecommerce VA.