Client Success Stories
The engagements below are representative examples of how businesses use Catalyst Outsourcing virtual assistants. They show the kind of work and the outcomes our clients see; company names are not disclosed. When a client approves a named case study, we publish it here.
Customer support for a SaaS company
A growing software business added dedicated support assistants for 24-hour coverage, cutting support costs by around 70% and bringing average response times down from a day to a few hours.
Admin and reporting for a marketing agency
An agency handed off scheduling, reporting, and client communication, freeing senior staff for strategy and roughly doubling the clients each manager could handle.
Transaction coordination for a real estate brokerage
Transaction coordinators and admin assistants took paperwork off agents, who closed more deals while the brokerage cut annual admin costs significantly.
Bookkeeping for an e-commerce retailer
An online retailer moved multi-channel reconciliation and order entry to a dedicated assistant, improving accuracy and saving a six-figure sum in its first year versus local hiring.