Tagged: Business Process Outsourcing
8 articles from the Catalyst Outsourcing blog.
-
Business Process Outsourcing (BPO): The Definitive 2026 Guide
Almost every business already outsources something — they just don't call it BPO. This definitive guide covers what business process outsourcing is, its types, how it compares to a virtual assistant and managed services, what it costs, and how to choose a provider.
-
Outsourcing: The Ultimate Guide (2026)
Almost every successful business outsources something — the founders who win simply outsource on purpose. This definitive guide covers what outsourcing is, every type, what to hand off, the benefits and risks, what it costs, how to start in 7 steps, and how to choose a partner.
-
Customer Service Outsourcing: The Complete 2026 Guide
Customer service outsourcing, explained for decision-makers: in-house vs BPO vs virtual assistant, real costs by region, SLAs and KPIs to set, security and compliance, and a 90-day transition playbook to outsource support without hurting your CX.
-
Travel Industry Outsourcing: A Complete Guide for 2026
What to outsource across your travel operation — 24/7 traveller support, ticketing, refunds and back-office finance — plus onshore vs offshore, cost, PCI-DSS data security, KPIs and how to choose a partner.
-
Telecom Outsourcing: The Complete Guide to Telecom BPO
What telecom outsourcing is, which functions to hand off, what it costs and saves, the CPNI/GDPR rules that apply, and how to choose a telecom BPO partner.
-
Ecommerce Outsourcing: Cut Costs, Scale Service Quality
A practical guide to ecommerce outsourcing: which functions to hand off, real cost ranges, how to choose a BPO partner, and how it differs from hiring a single ecommerce VA.
-
Education Outsourcing: What to Outsource, Costs & How to Choose a Partner
A practical guide to education outsourcing for schools, universities, and edtech companies: what to outsource, the cost case, FERPA/COPPA/GDPR compliance, and how to choose a partner without the tuition revenue-share trap.
-
Energy Outsourcing: A Guide for Businesses and Utilities
Energy outsourcing explained for both buyers: businesses outsourcing their own utility management, and energy companies outsourcing operations. Functions, costs, KPIs, and data security.