Articles tagged “Customer Support”
2 articles from the Catalyst Outsourcing blog.
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Chat Support Specialist: What They Do, Cost & How to Hire
A chat support specialist runs your live chat in real time. See what they do, the KPIs that matter, the tools, in-house vs outsourced cost, and how to hire one.
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Content Moderation Outsourcing: The Complete 2026 Guide
Content moderation outsourcing gives platforms 24/7, multilingual trust-and-safety coverage that scales. Compare moderation types, costs, SLAs, AI vs human, and how to choose a partner.