Articles tagged “Live Chat Support”
2 articles from the Catalyst Outsourcing blog.
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Ecommerce Customer Service Virtual Assistant: The Complete Guide
What an ecommerce customer service virtual assistant does, the helpdesk tools they use, what to delegate first, real costs, and the KPIs that prove it works.
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Chat Support Specialist: What They Do, Cost & How to Hire
A chat support specialist runs your live chat in real time. See what they do, the KPIs that matter, the tools, in-house vs outsourced cost, and how to hire one.