When nobody owns the back-office, everybody works around it.
Admin lands on whoever has time — usually the wrong person. A Catalyst admin assistant gives the back-office a dedicated owner, so your team does the work they were actually hired for.
Growth adds more admin. It doesn't add anyone to own it.
Every new client and hire creates more scheduling, more records, more follow-through — and it spreads across the team until your best people are doing your cheapest work. Today it looks like: Scheduling requests bounce around until someone grabs them; CRM records lag because no one had time; Documents sit unfinished — it's not anyone's job; Admin spreads until the wrong people are doing it. With the right assistant it becomes: Every meeting gets booked without the back-and-forth; Records stay current without anyone chasing updates; Every task has an owner and a deadline; Your team does the work they were hired to do.
How a Catalyst assistant keeps admin off the wrong plates.
Your assistant lives in your inbox, calendar, and back-office tools, handling scheduling and updates directly — no routing back to the team — with a CSM watching quality.
What your admin assistant handles
The recurring back-office work that quietly eats your team's week — handled for them. That includes Scheduling & calendar management, Inbox coordination, CRM & records management, Document prep & updates, Meeting coordination, Task follow-through, Travel arrangements, Data entry & reporting.
Frequently asked questions
What admin can they actually own?
Scheduling, inbox coordination, CRM and records upkeep, document prep, travel, data entry, and follow-through — the recurring back-office work that spreads across your team today.
Which tools do they work in?
Your existing stack — your inbox, calendar, CRM, and back-office tools. There's nothing new for your team to adopt; the admin just gets an owner.
How fast can an admin assistant start?
Most clients are matched and onboarded in about two weeks, with a dedicated customer success manager keeping quality high as the load grows.