Utilities & Energy Virtual Assistants
Support utility and energy operations with virtual assistants for customer service, meter reading coordination, billing support, and administrative tasks.
Where service enquiries, billing and compliance pile up
- Service Inquiries. High volume of customer calls about billing, outages, service connections, and account management.
- Billing & Payments. Processing payments, resolving billing disputes, and managing payment arrangements.
- Regulatory Compliance. Maintaining accurate records and documentation for regulatory requirements.
What a utilities and energy virtual assistant handles
- Customer Service. Handle account inquiries, service requests, outage reporting, and general customer support.
- Billing Support. Process payments, explain bills, set up payment plans, and resolve billing discrepancies.
- Data Management. Update customer records, process meter readings, maintain service orders, and generate reports.
Why choose Catalyst for utilities and energy
- Understanding of utility operations and terminology
- Experience with utility billing systems
- Handle seasonal call volume spikes
- Multi-channel support (phone, email, portal)
- Knowledgeable about energy conservation programs
- Reduce operational costs while improving service
By the numbers
- $8.80/hr — Starting rate on a monthly plan
- 1 — One dedicated assistant, not a shared pool
- 2 weeks — Typical time from first call to onboarded
- Singapore — Headquartered at Paya Lebar Square
Helpful guides
- What do virtual assistants do?
- How a managed virtual assistant works
- How much does a virtual assistant cost?
- Virtual assistant vs in-house vs freelancer
- Compare virtual assistant options
- Tasks to delegate to a virtual assistant
- Virtual assistant interview questions
- What is an employer of record?
- Virtual assistant & outsourcing glossary