Customer Support & Sales Virtual Assistants
Deliver exceptional customer experiences and drive sales growth with dedicated virtual assistants trained in customer service excellence and sales techniques.
Where support queues and sales follow-up fall behind
- High Call Volumes. Peak hours and seasonal spikes overwhelm in-house teams, leading to long wait times and frustrated customers.
- Multi-Channel Support. Managing inquiries across email, chat, social media, and phone requires significant resources.
- Lead Follow-Up. Sales leads slip through the cracks when teams can't respond quickly to inquiries.
What a customer support and sales virtual assistant handles
- Customer Support. Handle inquiries, resolve issues, process returns, and provide product information with professionalism.
- Inbound/Outbound Sales. Qualify leads, schedule appointments, follow up on quotes, and close deals with proven sales techniques.
- Live Chat & Email Support. Provide real-time assistance through multiple channels, ensuring no customer inquiry goes unanswered.
Why choose Catalyst for support and sales
- Trained in customer service best practices and sales methodologies
- Experience with CRM systems (Salesforce, HubSpot, Zendesk)
- Flexible staffing for peak hours and seasonal demands
- Multilingual support capabilities available
- Reduce customer churn with faster response times
- Increase conversion rates with dedicated sales follow-up
By the numbers
- $8.80/hr — Starting rate on a monthly plan
- 1 — One dedicated assistant, not a shared pool
- 2 weeks — Typical time from first call to onboarded
- Singapore — Headquartered at Paya Lebar Square
Helpful guides
- What do virtual assistants do?
- How a managed virtual assistant works
- How much does a virtual assistant cost?
- Virtual assistant vs in-house vs freelancer
- Compare virtual assistant options
- Tasks to delegate to a virtual assistant
- Virtual assistant interview questions
- What is an employer of record?
- Virtual assistant & outsourcing glossary