Ecommerce & Retail Virtual Assistants
Scale your online store with virtual assistants who manage product listings, customer service, inventory, order processing, and marketing campaigns.
Where listings, orders and reviews pile up
- Inventory Management. Tracking stock levels across multiple platforms and warehouses while preventing overselling.
- Order Processing Volume. High order volumes during peak seasons overwhelm teams and delay fulfillment.
- Customer Reviews & Support. Managing customer inquiries, returns, and reviews across marketplaces takes constant attention.
What an ecommerce virtual assistant handles
- Product Listing & Management. Create optimized listings, update inventory, manage SKUs, and ensure accurate product information across platforms.
- Order Processing. Process orders, coordinate shipping, handle returns, and manage fulfillment efficiently.
- Customer Service. Respond to inquiries, resolve issues, manage reviews, and provide post-purchase support.
Why choose Catalyst for ecommerce and retail
- Experience with Shopify, Amazon, eBay, and WooCommerce
- SEO-optimized product descriptions and titles
- Efficient order management and shipping coordination
- Proactive inventory monitoring to prevent stockouts
- Handle customer communications professionally
- Scale support during holiday and sale periods
By the numbers
- $8.80/hr — Starting rate on a monthly plan
- 1 — One dedicated assistant, not a shared pool
- 2 weeks — Typical time from first call to onboarded
- Singapore — Headquartered at Paya Lebar Square
Helpful guides
- What do virtual assistants do?
- How a managed virtual assistant works
- How much does a virtual assistant cost?
- Virtual assistant vs in-house vs freelancer
- Compare virtual assistant options
- Tasks to delegate to a virtual assistant
- Virtual assistant interview questions
- What is an employer of record?
- Virtual assistant & outsourcing glossary