E-commerce Virtual Assistant

An e-commerce virtual assistant runs the day-to-day of your online store so you can focus on products and growth. They list and optimise products, process orders, manage inventory, and handle customer questions across Shopify, Amazon, WooCommerce, and more.

What an E-commerce VA Handles

  • Product listing creation and optimisation
  • Order processing and fulfilment tracking
  • Inventory monitoring and updates
  • Customer service, queries, and returns
  • Product reviews and feedback management
  • Supplier and dropshipping coordination
  • Catalog and category maintenance
  • Pricing and promotion updates
  • Marketplace account health monitoring
  • Shopify and Amazon store maintenance
  • Product photo editing and uploads
  • Sales and inventory reporting
  • Abandoned cart and email follow-ups
  • Refunds, disputes, and chargeback handling
  • Competitor and marketplace research

By the numbers

  • 70% — Cost Savings
  • 2 Weeks — To Get Started
  • 40+ — Hours Saved Monthly
  • 3,000+ — Businesses Served

Frequently Asked Questions

Which e-commerce platforms do your VAs support?

Our e-commerce assistants work across Shopify, Amazon Seller Central, WooCommerce, eBay, Etsy, BigCommerce, and most major marketplaces and store builders.

Can an e-commerce VA handle customer service and returns?

Yes. Assistants answer buyer questions, process returns and refunds, manage reviews, and handle disputes in line with each marketplace's policies.

Can they create and optimise product listings?

Yes. They write and format listings, add images, set categories and pricing, and keep your catalog accurate and consistent.

Will using a VA put my Amazon or Shopify account at risk?

No. Assistants are trained to follow marketplace policies and least-privilege access, so your account health stays protected.

How many hours do I need?

It depends on order volume and catalog size. Many stores start part-time and scale up during peak seasons. Plans run from part-time to full-time.

Industries we serve with this skill