Hospitality Virtual Assistant Services
Enhance guest experiences and streamline operations with virtual assistants who handle reservations, guest communications, reviews, and administrative tasks.
Where reservations, guest messages and reviews pile up
- Reservation Management. Coordinating bookings across multiple platforms while avoiding overbooking and managing cancellations.
- Guest Communications. Responding to inquiries, special requests, and complaints across email, phone, and social media.
- Review Management. Monitoring and responding to reviews across TripAdvisor, Google, and booking platforms.
What a hospitality virtual assistant handles
- Booking & Reservations. Manage reservations, process bookings, handle modifications, and coordinate with multiple booking platforms.
- Guest Services. Handle pre-arrival inquiries, special requests, concierge services, and post-stay follow-ups professionally.
- Reputation Management. Monitor reviews, respond to feedback, engage with guests on social media, and build positive online presence.
Why choose Catalyst for hospitality
- Experience with hospitality management systems (Opera, Cloudbeds)
- Multilingual capabilities for international guests
- An assistant matched to your working hours
- Professional handling of complaints and special requests
- Increase direct bookings and reduce OTA commissions
- Guest enquiries answered while you run the property
By the numbers
- $8.80/hr — Starting rate on a monthly plan
- 1 — One dedicated assistant, not a shared pool
- 2 weeks — Typical time from first call to onboarded
- Singapore — Headquartered at Paya Lebar Square
Helpful guides
- What do virtual assistants do?
- How a managed virtual assistant works
- How much does a virtual assistant cost?
- Virtual assistant vs in-house vs freelancer
- Compare virtual assistant options
- Tasks to delegate to a virtual assistant
- Virtual assistant interview questions
- What is an employer of record?
- Virtual assistant & outsourcing glossary