Customer emails shouldn't wait until tomorrow. A customer support virtual assistant from around $8.80 an hour.

One dedicated assistant answers your customer email, chat and tickets in your helpdesk, during your hours. We recruit, employ and manage them.

Stop answering tickets at night

Right now your customer emails wait until you get to them. Your assistant works the queue in your hours, so customers hear back sooner and you stop answering tickets at night.

  • Routine requests closed without you
  • Order, refund and return requests settled by your rules
  • Feedback logged so you see what customers ask for

The same person on your queue every day

Your assistant spends the first days learning your product, your policies and your saved replies. After that, customers get the same person every time, and so do you.

  • Works on your queue only
  • Trained on your product before they answer a customer
  • A trained backup when they're away

Hard questions come to you with the whole thread

You decide what your assistant can settle and what comes to you. Anything outside those rules reaches you with the customer's history attached, so you answer once.

Why one assistant suits a small support team better than a call centre

Call centres sell volume contracts and share agents across clients. A local support hire costs a full salary. A dedicated assistant is one person on your queue from around $8.80 an hour, up to 70% below a local hire.

What your support assistant handles

  • Customer email and shared inboxes
  • Website live chat and helpdesk tickets
  • Order status, refund and return requests
  • Social media messages and comments
  • Saved replies and help articles kept current
  • Customer feedback logged for you
  • Escalations passed on with the history attached

By the numbers

  • $8.80/hr — Starting rate on a monthly plan
  • 1 — Dedicated assistant on your queue
  • 2 weeks — Most clients are onboarded within two weeks
  • 3,000+ — Businesses served in Singapore, Australia, the UK and the US

Frequently Asked Questions

What does a customer support virtual assistant do?

They answer your customers' emails, chats and tickets, handle routine requests like order status, refunds and returns, and pass anything unusual to you with the history attached. With us they're dedicated to your business, and we recruit, employ and manage them.

Should I outsource customer support or hire in-house?

Hire in-house if you need someone in the office or on the shop floor. If your support happens in email, chat and a helpdesk, a dedicated assistant gives you the same person on the queue every day, from around $8.80 an hour, up to 70% below a local hire.

How is this different from a call centre?

A call centre sells volume and shares agents across clients, usually reading from a script. You get one assistant who works only on your support, learns your product and writes in your voice.

Which channels can my assistant cover?

Email, live chat, helpdesk tickets and social media messages. You choose which channels they own and which stay with you.

Which helpdesk tools do your assistants work in?

The one you already use: Zendesk, Freshdesk, Intercom, HubSpot, Help Scout, LiveChat or a shared Gmail or Outlook inbox. They log in to your tools, so your setup stays as it is.

How do escalations work?

You decide what your assistant can settle, such as refunds under a set amount, and what comes to you. Anything outside those rules reaches you with the customer's history attached.

How quickly can I outsource customer support to an assistant?

Most clients are matched and onboarded within two weeks. We shortlist a pre-vetted assistant for your hours, you meet them, and they learn your product before they answer customers.

What if my assistant isn't the right fit?

We rematch you. If your assistant is away, a trained backup covers the queue.

Helpful guides

Hire a virtual assistant by location

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