Healthcare virtual assistant for the admin that lands on you after the last patient

One trained assistant for your clinic's reminders, inbox, referrals, records requests and billing admin, in your clinic's hours. Employed and managed by us, from around $8.80 an hour.

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$8.80/hr Starting rate on a monthly plan
1 One dedicated assistant, not a shared pool
2 weeks Typical time from first call to onboarded
Singapore Headquartered at Paya Lebar Square

No-shows and the reminders nobody had time to send

Your front desk is with the patient in front of them. The inbox, the referral letters, the recall list and the billing wait until the clinic closes, and then they land on you. A healthcare virtual assistant keeps that work moving during the day.

Reminders, referrals, records requests and billing: what to hand over

Your assistant works inside your booking system, your practice software and your inbox, with their own login.

Appointment reminders and confirmations sent from your booking system
Online booking requests, changes and cancellations managed in your diary
Recall and follow-up lists worked through by email and text
Referral letters, forms and records requests sorted and sent
The practice inbox answered from your templates, with clinical questions passed to a clinician
Billing details entered and overdue invoices followed up
New patient forms checked for missing details before the visit
Review requests sent after appointments

Clinical work stays with your clinicians

Your assistant does the administration. Diagnosis, triage, prescribing, clinical notes and medical advice stay with your clinicians, and anything a patient asks that needs clinical judgement goes straight to your team.

Patient records: you set what your assistant can open

Your assistant works only inside the systems you give them, with their own login and the permissions you choose in your practice software. Bring the privacy rules your clinic works under to the call, so access is planned around them from the start.

Tell us your practice software. We'll shortlist assistants who've used it.

Whatever you use, your clinic's steps go into Crewhall as routines: how you book, remind, refer and bill. Your assistant follows them, and you can update them when something changes.

What a clinic admin hire really costs, and what an assistant costs

A local admin hire costs a salary plus leave, cover and equipment. A Catalyst assistant starts from around $8.80 an hour on a monthly plan, up to 70% below a local hire, and we carry the recruitment, payroll and equipment.

One assistant who learns your clinic, with a trained backup when they're away

The same person works your admin every week and learns your clinicians, your templates and your patients' common questions. If they're on leave, a trained backup picks up from the routines in Crewhall. If the fit isn't right, we match you with someone else. Chat, routines and the end-of-day report, with what they did and the hours they worked, sit in Crewhall, which comes free with your assistant.

How it starts

Book a call. Tell us the work you want off your desk, the software you use and your hours.
Meet your assistant. We shortlist pre-vetted assistants and you meet them before anyone starts.
Write it down once. Your steps go into Crewhall, the app your assistant works in, as routines during onboarding.
Start on live work. Your assistant picks up your files in your working hours, and you read their end-of-day report each evening.

Healthcare virtual assistant questions

What does a healthcare virtual assistant do?

The administration around your appointments: reminders and confirmations, booking changes, recall lists, referral letters and records requests, the practice inbox, patient forms and invoices. They work remotely, inside your systems, in your clinic's hours.

Is a healthcare virtual assistant the same as a medical virtual assistant?

Mostly, yes: people use both names for remote admin support for a clinic or practice, and ours do the administration only, with clinical work left to your clinicians.

Do they do clinical work?

No. Diagnosis, triage, prescribing, clinical notes and medical advice stay with your clinicians. Anything a patient asks that needs clinical judgement goes to your team.

Can a virtual assistant see patient records?

Only what you give them. They get their own login to your practice software with the permissions you set, and you can remove it whenever you like. Bring the privacy rules your clinic works under to the call, so access is planned around them.

How much does a healthcare virtual assistant cost?

From around $8.80 an hour on a monthly plan, part-time or full-time. That's up to 70% below a local hire, and the recruitment, payroll and equipment are ours.

Will they know my practice software?

Tell us which booking and practice software you use on the call and we'll look for assistants who've worked in it. Your steps go into Crewhall as routines either way.

Will they work my clinic's hours?

Yes. Assistants are matched to your working hours.

What if they aren't the right fit?

Tell us and we'll match you with someone else.

How fast can I start?

Most clients are matched and onboarded within two weeks of the first call; the exact time depends on the role.